This page contains resources to help you set up and use Zendesk Guide.
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You are viewing resources for Guide Lite. Guide enables you to provide end-users with a complete self-service support option and empowers agents to better help customers.
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You are viewing resources for Guide Enterprise. Guide enables you to provide end-users with a complete self-service support option. Guide Enterprise has all the great Professional features, plus advanced user permissions, article lifecycle management with team publishing, multiple theme templates, and Content Cues to analyze knowledge base health.
How can we add more question options to the Submit a Request form? We'd like to ask a few more questions from our subscribers. We'd like to ask what type of device they are using, and we'd also want them to provide the url they are working on. Please let me know how to add these options to the form.
What do I need to do to display a preview of a support article above the title of article when it displays in a list format on a section or category page using the Copenhagen theme?
Setup
11 Comments
Just added two new articles:
Hi Alosio, you can view the French version of our articles by changing your language at the top of Help Center.
Two new links for Guide resources:
I added a new article for Viewing article revisions and history.
Also, I added a link to the list of Answer Bot resources.
Two great new resources for Guide and self-service:
(on-demand webinar)
Hi Jennifer,
How can we add more question options to the Submit a Request form? We'd like to ask a few more questions from our subscribers. We'd like to ask what type of device they are using, and we'd also want them to provide the url they are working on. Please let me know how to add these options to the form.
cheers,
Dammy
Hi Dammy,
Yes! You can create custom fields for that. Take a look at this article:
https://support.zendesk.com/hc/en-us/articles/203661496
Good luck!
What do I need to do to display a preview of a support article above the title of article when it displays in a list format on a section or category page using the Copenhagen theme?
Hi Henry,
You'd need to customize your theme to do that. Try asking the community for help here:
https://support.zendesk.com/hc/en-us/community/topics/360000031188-Guide-Themes-and-Customization
Good luck!
Training (Zendesk Guide 1) is a dead link.
Thanks for sharing Tom! I'll let our documentation team know so they can update the link.
Cheers!
Thanks Brett, this is now fixed.
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